All prices are in USD.

2. DO YOU OFFER FREE SHIPPING? 

We try our best to ship items as fast as we can. Please allow 3-5 business days for your order to ship out. Note: (shipping days may change due to weekends and national holidays) However during periods of high demand please allow up to 5-7 business days for your package to be processed and shipped. Once your order is processed and completed you will receive your Tracking number 24-48 hours. If you don't receive a tracking number after 24-48 hours please email us immediately. If you placed your order on a weekend and holidays you will receive a confirmation and shipping update the next business day.

Yes! Friday Only 12pm-4pm. Please bring a photo id and order confirmation for item pick up. 

5.Return & Exchange Policy

At ALTEREGO BRAND & Co, our customers are our top priority, and your satisfaction is 100% guaranteed. We want you to love every purchase, but if something isn’t right, we’re here to help.

Can I return or exchange my order?

Yes! If you’re not happy with your order—or you received the wrong item—you may request a return or exchange within 14 days of receiving your purchase.

Important Notes

• Return window: Returns must be postmarked within 14 days of delivery (excluding weekends and national holidays).
• Condition of items: All items must be unworn, unused, with original tags attached, and in original packaging (when applicable).
• Sale items: Final Sale items cannot be returned or exchanged.
• Return options: Eligible orders may receive store credit, a refund, or an exchange.
• After 14 days: We unfortunately cannot offer a refund or exchange once the return window has passed.

Restocking Fee (New Update)

A 5–10% restocking fee will be applied to most approved returns and exchanges.

The exact amount depends on the condition of the returned item and associated processing costs.

Missing Items

We thoroughly inspect all packages before shipment, but if something is missing from your order, please contact our Customer Service team through our contact form. We will resolve the issue immediately.

How to Request a Return or Exchange

1. Review Process
   Once you submit your request, our customer support team will review it to ensure it meets our return/exchange criteria. Approval is not guaranteed and depends on the item’s condition and eligibility.
2. Restocking Fee
   Approved returns or exchanges may be subject to the 5–10% restocking fee. Please review our full policy before submitting your request.
3. Right to Refuse Requests
   We reserve the right to deny any return or exchange that does not comply with our policy. If approved, you may be responsible for return shipping costs and return labels.
4. Our Commitment
   Our goal is to make sure every customer is satisfied with their order while maintaining fair and consistent policies for all.

WITH NO PENALTY! You have 12 hours to cancel your order before it ships. After 12 hours and the item is already sent. Unfortunately we are unable to cancel your order and you will need to return the items back to us If you have not received your dispatch confirmation, please contact via return form to be notified that order was canceled and received. A full refund will be issued.

Note: The payment will not appear back in your available balance straight away and can take up to 7 working days to show in your bank account

For example: Are you receiving an error message? Is there a problem with payment processing or something else?
In the meantime, you can try: Refreshing your browser or trying a different one.
Clearing your cache and cookies. Ensuring all required fields in the checkout process are filled out.

Please make sure your address is entered correctly. This includes all required and relevant information correct street numbers, abbreviations, buildings and apartment numbers. This can cause a issue in your order so double check before proceeding. ALTEREGO BRAND & Co is NOT responsible for lost, stolen, incorrect addresses, misplaced packages. Once the package leave our warehouse and in the hands of our shipping company we have no control of the package. So please make sure your information is correct.

Absolutely! Our Team are happy to help make your AEB experience wonderful!

We are available Monday-Friday 8am-5pm; Saturday 9am-12pm (ET) excluding holidays. Please send us an email. help@alteregobrand.com We do receive large number of emails, be patient. Your email will be answered in the order it was received. If you wish to get a prompt response please attach your order number and address the problem clearly, Thank you.

9. Washing Care Instructions?
We advise customers washing delicate items with like colors, turning them inside out to maintain shape and authenticity. It's recommended to hang dry, but if a dryer is necessary, use low heat.
For some our items are delicate and need extra precaution care tips:

*Recommend hand washing for extra gentle care.

*Use mild detergent specifically  for delicate fabrics. (Avoid using fabric softener) 

*Professional Dry Cleaning for  delicate or intricate pieces.
*Avoid Sunlight* to prevent color fading or damage.

All prices are in USD.

2. DO YOU OFFER FREE SHIPPING? 

We try our best to ship items as fast as we can. Please allow 3-5 business days for your order to ship out. Note: (shipping days may change due to weekends and national holidays) However during periods of high demand please allow up to 5-7 business days for your package to be processed and shipped. Once your order is processed and completed you will receive your Tracking number 24-48 hours. If you don't receive a tracking number after 24-48 hours please email us immediately. If you placed your order on a weekend and holidays you will receive a confirmation and shipping update the next business day.

Yes! Friday Only 12pm-4pm. Please bring a photo id and order confirmation for item pick up. 

5.Return & Exchange Policy

At ALTEREGO BRAND & Co, our customers are our top priority, and your satisfaction is 100% guaranteed. We want you to love every purchase, but if something isn’t right, we’re here to help.

Can I return or exchange my order?

Yes! If you’re not happy with your order—or you received the wrong item—you may request a return or exchange within 14 days of receiving your purchase.

Important Notes

• Return window: Returns must be postmarked within 14 days of delivery (excluding weekends and national holidays).
• Condition of items: All items must be unworn, unused, with original tags attached, and in original packaging (when applicable).
• Sale items: Final Sale items cannot be returned or exchanged.
• Return options: Eligible orders may receive store credit, a refund, or an exchange.
• After 14 days: We unfortunately cannot offer a refund or exchange once the return window has passed.

Restocking Fee (New Update)

A 5–10% restocking fee will be applied to most approved returns and exchanges.

The exact amount depends on the condition of the returned item and associated processing costs.

Missing Items

We thoroughly inspect all packages before shipment, but if something is missing from your order, please contact our Customer Service team through our contact form. We will resolve the issue immediately.

How to Request a Return or Exchange

1. Review Process
   Once you submit your request, our customer support team will review it to ensure it meets our return/exchange criteria. Approval is not guaranteed and depends on the item’s condition and eligibility.
2. Restocking Fee
   Approved returns or exchanges may be subject to the 5–10% restocking fee. Please review our full policy before submitting your request.
3. Right to Refuse Requests
   We reserve the right to deny any return or exchange that does not comply with our policy. If approved, you may be responsible for return shipping costs and return labels.
4. Our Commitment
   Our goal is to make sure every customer is satisfied with their order while maintaining fair and consistent policies for all.

WITH NO PENALTY! You have 12 hours to cancel your order before it ships. After 12 hours and the item is already sent. Unfortunately we are unable to cancel your order and you will need to return the items back to us If you have not received your dispatch confirmation, please contact via return form to be notified that order was canceled and received. A full refund will be issued.

Note: The payment will not appear back in your available balance straight away and can take up to 7 working days to show in your bank account

For example: Are you receiving an error message? Is there a problem with payment processing or something else?
In the meantime, you can try: Refreshing your browser or trying a different one.
Clearing your cache and cookies. Ensuring all required fields in the checkout process are filled out.

Please make sure your address is entered correctly. This includes all required and relevant information correct street numbers, abbreviations, buildings and apartment numbers. This can cause a issue in your order so double check before proceeding. ALTEREGO BRAND & Co is NOT responsible for lost, stolen, incorrect addresses, misplaced packages. Once the package leave our warehouse and in the hands of our shipping company we have no control of the package. So please make sure your information is correct.

Absolutely! Our Team are happy to help make your AEB experience wonderful!

We are available Monday-Friday 8am-5pm; Saturday 9am-12pm (ET) excluding holidays. Please send us an email. help@alteregobrand.com We do receive large number of emails, be patient. Your email will be answered in the order it was received. If you wish to get a prompt response please attach your order number and address the problem clearly, Thank you.

9. Washing Care Instructions?
We advise customers washing delicate items with like colors, turning them inside out to maintain shape and authenticity. It's recommended to hang dry, but if a dryer is necessary, use low heat.
For some our items are delicate and need extra precaution care tips:

*Recommend hand washing for extra gentle care.

*Use mild detergent specifically  for delicate fabrics. (Avoid using fabric softener) 

*Professional Dry Cleaning for  delicate or intricate pieces.
*Avoid Sunlight* to prevent color fading or damage.

All prices are in USD.

2. DO YOU OFFER FREE SHIPPING? 

We try our best to ship items as fast as we can. Please allow 3-5 business days for your order to ship out. Note: (shipping days may change due to weekends and national holidays) However during periods of high demand please allow up to 5-7 business days for your package to be processed and shipped. Once your order is processed and completed you will receive your Tracking number 24-48 hours. If you don't receive a tracking number after 24-48 hours please email us immediately. If you placed your order on a weekend and holidays you will receive a confirmation and shipping update the next business day.

Yes! Friday Only 12pm-4pm. Please bring a photo id and order confirmation for item pick up. 

5.Return & Exchange Policy

At ALTEREGO BRAND & Co, our customers are our top priority, and your satisfaction is 100% guaranteed. We want you to love every purchase, but if something isn’t right, we’re here to help.

Can I return or exchange my order?

Yes! If you’re not happy with your order—or you received the wrong item—you may request a return or exchange within 14 days of receiving your purchase.

Important Notes

• Return window: Returns must be postmarked within 14 days of delivery (excluding weekends and national holidays).
• Condition of items: All items must be unworn, unused, with original tags attached, and in original packaging (when applicable).
• Sale items: Final Sale items cannot be returned or exchanged.
• Return options: Eligible orders may receive store credit, a refund, or an exchange.
• After 14 days: We unfortunately cannot offer a refund or exchange once the return window has passed.

Restocking Fee (New Update)

A 5–10% restocking fee will be applied to most approved returns and exchanges.

The exact amount depends on the condition of the returned item and associated processing costs.

Missing Items

We thoroughly inspect all packages before shipment, but if something is missing from your order, please contact our Customer Service team through our contact form. We will resolve the issue immediately.

How to Request a Return or Exchange

1. Review Process
   Once you submit your request, our customer support team will review it to ensure it meets our return/exchange criteria. Approval is not guaranteed and depends on the item’s condition and eligibility.
2. Restocking Fee
   Approved returns or exchanges may be subject to the 5–10% restocking fee. Please review our full policy before submitting your request.
3. Right to Refuse Requests
   We reserve the right to deny any return or exchange that does not comply with our policy. If approved, you may be responsible for return shipping costs and return labels.
4. Our Commitment
   Our goal is to make sure every customer is satisfied with their order while maintaining fair and consistent policies for all.

WITH NO PENALTY! You have 12 hours to cancel your order before it ships. After 12 hours and the item is already sent. Unfortunately we are unable to cancel your order and you will need to return the items back to us If you have not received your dispatch confirmation, please contact via return form to be notified that order was canceled and received. A full refund will be issued.

Note: The payment will not appear back in your available balance straight away and can take up to 7 working days to show in your bank account

For example: Are you receiving an error message? Is there a problem with payment processing or something else?
In the meantime, you can try: Refreshing your browser or trying a different one.
Clearing your cache and cookies. Ensuring all required fields in the checkout process are filled out.

Please make sure your address is entered correctly. This includes all required and relevant information correct street numbers, abbreviations, buildings and apartment numbers. This can cause a issue in your order so double check before proceeding. ALTEREGO BRAND & Co is NOT responsible for lost, stolen, incorrect addresses, misplaced packages. Once the package leave our warehouse and in the hands of our shipping company we have no control of the package. So please make sure your information is correct.

Absolutely! Our Team are happy to help make your AEB experience wonderful!

We are available Monday-Friday 8am-5pm; Saturday 9am-12pm (ET) excluding holidays. Please send us an email. help@alteregobrand.com We do receive large number of emails, be patient. Your email will be answered in the order it was received. If you wish to get a prompt response please attach your order number and address the problem clearly, Thank you.

9. Washing Care Instructions?
We advise customers washing delicate items with like colors, turning them inside out to maintain shape and authenticity. It's recommended to hang dry, but if a dryer is necessary, use low heat.
For some our items are delicate and need extra precaution care tips:

*Recommend hand washing for extra gentle care.

*Use mild detergent specifically  for delicate fabrics. (Avoid using fabric softener) 

*Professional Dry Cleaning for  delicate or intricate pieces.
*Avoid Sunlight* to prevent color fading or damage.